first line support engineer.

For our client, we are looking for a Service Desk Engineer (1st Line). In this role, we provide first-line technical and application support for internal users throughout Belgium.

What is expected of you?

• Combination of 1st & 2nd line support within the service desk
• Handling tickets (self-service, phone, email, desk)
• Monitoring and executing Windows updates, providing support for legacy applications, or preparing laptop onboarding and guidance
• Deployment of Chromebooks or Google.
• Proactively anticipate the necessary knowledge/new trends Working in 2 shifts (8 am - 5 pm or 8:30 am - 5:30 pm)

• You have received training in IT or have a strong interest in it.
• You have initial experience in a customer service environment.
• You are a true team player but can also work independently.
• You have a broad knowledge of the Microsoft environment and a general knowledge of network-level software (Windows 7-8 / server 2012, Cisco,...)
• You can efficiently analyze and resolve problems.
• You are very communicative in multiple languages! Both NL, FR, and ENG.
• You have a constant hunger for new technologies and trends!

• at ausy belgium, a world of excitement and adventure opens up, where you take center stage as a consultant. we take pride in placing you on challenging projects with leading companies such as proximus, telenet, brussels airport company, engie, johnson & johnson, and many other giants.
• but there's more! our company culture revolves around open communication and a personal approach. at ausy, you're never alone. our team of internal employees serves as your enthusiastic supporters, guiding and encouraging you on your path to success. we take pride in seeing you grow and develop into a true expert in your chosen domain.
• and there's another secret weapon: the team of talent managers. from the very beginning, this expert mentor stands by your side to chart a unique growth trajectory together with you. we closely monitor your ambitions and ensure you always receive the right support.
• but that's not all! we believe in continuous growth and regularly offer exciting technical workshops and training sessions. this gives you the opportunity to expand your knowledge and obtain valuable certifications. at ausy, it's not just about work; it's also about your personal and professional development.
• and let's not forget that your hard work and professional talent are rewarded. in addition to a competitive salary package, you also receive attractive fringe benefits such as a company car, group insurance, health insurance, and meal allowance. we want you to feel valued and enjoy an excellent package of employment conditions.