it support officer.

Within our client's ICT department, you will work in the Service Desk & Workplace team responsible for operational support for users of a global group.

In this role, your responsibilities as an IT Support Officer include:

• Providing Level 1 and 2 support by addressing technical incidents, responding to IT service incidents, and business requests.
• Resolving as many requests as possible on the first call using available tools or by on-site visits.
• Recording, handling, tracking, and completing tickets.
• Managing PC deployment and their images, as well as hardware and software installation.
• Actively participating in the development of solutions, procedures, and project implementation.
• Actively monitoring technological developments in the market and managing the life cycle of various technological components.

Requirements:

• Technician in information technology or equivalent experience.
• Minimum of 5 years of experience in a similar role, ideally within an internationally distributed organization.
• Proficiency in French and a very good command of English (spoken and written).
• Good knowledge of Office 2019, 2021, 365.
• Good knowledge of Windows 10, 11.
• Good knowledge of PC hardware and peripherals.
• Proficiency in managing users, computers, and groups in Active Directory, Azure Active Directory.
• Proficiency in managing email addresses and shared mailboxes in Exchange On-Premise and Online.
• Proficiency in Teams, SharePoint, and OneDrive.
• Assets: Windows Server, System Center Configuration Manager, basic router and switch knowledge, ITIL.

Professional Skills:

• Good oral and written communication.
• Customer and service-oriented.
• Team spirit, spontaneous information sharing.
• Pragmatic and solution-oriented approach.
• Organized and rigorous.
• Available and flexible.
  
• Independent, self-learner, responsible.
• Short trips possible (up to 10%).

• at ausy belgium, a world of excitement and adventure opens up, where you take center stage as a consultant. we take pride in placing you on challenging projects with leading companies such as proximus, telenet, brussels airport company, engie, johnson & johnson, and many other giants.
• but there's more! our company culture revolves around open communication and a personal approach. at ausy, you're never alone. our team of internal employees serves as your enthusiastic supporters, guiding and encouraging you on your path to success. we take pride in seeing you grow and develop into a true expert in your chosen domain.
• and there's another secret weapon: the team of talent managers. from the very beginning, this expert mentor stands by your side to chart a unique growth trajectory together with you. we closely monitor your ambitions and ensure you always receive the right support.
• but that's not all! we believe in continuous growth and regularly offer exciting technical workshops and training sessions. this gives you the opportunity to expand your knowledge and obtain valuable certifications. at ausy, it's not just about work; it's also about your personal and professional development.
• and let's not forget that your hard work and professional talent are rewarded. in addition to a competitive salary package, you also receive attractive fringe benefits such as a company car, group insurance, health insurance, and meal allowance. we want you to feel valued and enjoy an excellent package of employment conditions.